A&O Decor
Terms & Conditions
A clear summary of how bookings work with us — deposits, set-up, cancellations and the small print.
01Booking & deposit
- A 10% deposit of the total booking cost is required to secure your date. Bookings are not confirmed until this deposit has been received.
- Deposits are non-refundable, except where A&O Decor is the one to cancel the booking, in which case the deposit will be refunded in full.
02How it works
- Booking — pay your 10% deposit to confirm the date.
- Set-up — on the day, we arrive at the agreed time and set everything up.
- Final payment — once set-up is complete, the remaining balance is due in cash before we leave the premises.
03Our designs
- What you see is what you get. Our designs are created to match the images, colours and styles shown to you, so you can book with confidence knowing exactly what to expect on the day.
04Cancellations
- Should you need to cancel your booking, please let us know as soon as possible. Deposits already paid are non-refundable, except where A&O Decor is the one to cancel.
- If A&O Decor needs to cancel a booking for any reason, we will let you know as early as possible and refund any deposit or payment already made in full.
05Changes to your booking
- If you need to change the date, time or details of your booking, please contact us as soon as possible. We will do our best to accommodate changes, though this cannot always be guaranteed depending on availability.
06On the day
- Please ensure adequate space and access is available for set-up.
- Set-up and collection times will be agreed in advance.
- Any delays to access on the day may affect our set-up time.
07Damages
- A damages fee starting from £150 applies if any decor item is damaged, lost or broken during the event, depending on what has been booked. This must be paid in addition to the remaining balance.
08General
- Prices are agreed in advance and confirmed at the time of booking.
- All bookings are subject to these terms and conditions.